WHAT IS SMS ENABLED
LANDLINE PHONE NUMBER?
It’s simple. A phone number that’s enabled to text with clients. With more people carrying smartphones around in their pockets and purses, not enabling texting on your customer-facing phone numbers can really put a damper on businesses wanting to connect with their clients.
SMS-enabled phone numbers let businesses leverage the rising trend of communicating with customers through text messaging. A large proportion of customers prefer to send text messages to customer support when resolving issues or just needing information. For the hearing-impaired or hard of hearing, this is a great alternative for a business to offer.
Texting lets customers connect immediately without waiting or selecting options through a time-consuming voice menu or online form. You can make it easy and convenient for your customers by offering them a number to text message within seconds of needing assistance.
How does it work?
Our solution lets you seamlessly implement text message hosting on the same landline or toll-free number that you already have from your provider. This new service won’t disrupt existing voice traffic and it gives your customers another method to get in contact with you. In short: you expand two-way communication without losing what you’re already doing right.
WHAT ARE SMS ENABLED
TOLL FREE PHONE NUMBERS?
Toll-free SMS is just like the toll-free number available to customers when they want to call in for free with their concerns. The one, crucial difference is that it’s SMS-enabled so customers have the option to send texts rather than dial in to speak to someone.
The main benefit of SMS-enabled communication is the convenience for your business and your customers. Toll-free SMS can be efficiently integrated into sales and support software to have messages sent and received, all conveniently organized for you to have a history log with customers. Long hold time for calls is eliminated while the quality of support increases when your customers can build a trusting relationship with you because they don’t have to deal with automated help.
Right now, thousands of customers use text messaging to communicate with the customer support desk of companies that have SMS-enabled numbers. Making it free is just another great incentive to give your customer stronger reasons to use your service more frequently.
TTAG Systems is a Toronto telecommunication technology company providing custom solutions for enterprises and consumers.
We specialize in SMS Marketing Solutions, MMS , Voice Solutions, NFC Solutions and more.
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